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Frequently asked questions

In the run up to the Jewellery Show, we know that you are bound to have some questions. To help you understand the benefits of being part of the Jewellery Show - whether that be as a delegate, exhibitor, sponsor, or a speaker - below you will find the answers to many of the most frequently asked questions.

Who organises the Jewellery Show?

CloserStill Media are champions at organising conferences and exhibitions across multiple industries including pharmacy, jewellery, veterinary, dentistry, technology and healthcare. CloserStill operates in London, Paris, Berlin, New York, Las Vegas, Frankfurt, Cologne, Madrid, Barcelona, Chicago, Reno, Orlando & Singapore.

For more details on Closerstill Media, please visit the CloserStill Media page.

What should I expect from the Jewellery Show?

The Jewellery Show is the UK’s biggest jewellery trade event of the year, practical for anyone involved in the jewellery sector. Whether you design, own, make, buy, sell, or market jewellery, the show is suitable for all, no matter where you are in your career.

Approved attendees will have access to the largest exhibition of its kind in the UK, including a trend forecasting runway and an exciting seminar programme covering the latest trends, challenges, and opportunities from the sector.

Click here to read more

What do I need to bring to enter the Jewellery Show?

All delegates, exhibitors and speakers MUST bring a form of ID (passport or driving licence) to enter the show.

IDs will be checked at the entrance. 

How do I register for for a free delegate pass for the Jewellery Show?

Delegate pre-registrations for the Jewellery Show 2023 is now closed, however, you can still attend the event by registering at the venue in person.  For more information please visit: Online registrations now closed - but you can still visit Jewellery Show 2023

IMPORTANT: All delegates, whether registered ahead of the show or not, MUST bring a form of ID (passport or driving licence) to enter the show.

What is the nearest station to the ExCeL?

The nearest train station via Docklands Light Railway (DLR) will be Custom House for ExCeL London. That would also be the same station on the brand new Elizabeth Line, in which you can get off and make a short walk to ExCeL London. 

The ExCeL London is easily accessible by rail, bus, underground, and car. For more information on planning your travel to the event, visit our Venue & Travel Information page.

Can I transfer my pass to a colleague?

Yes, you can transfer your pass onto your colleague. Your colleague will need to verify submission by uploading a valid form of identity when filling out their registration form. To transfer your badge to a colleague, please contact us here.

I am having trouble registering as a delegate, who can help me?

If you experience any problems registering for your delegate pass or have any questions about attending the Jewellery Show, please contact us here.

What if I register but can't attend?

We really want to see you at the Jewellery Show, so please bear in mind that your pass will remain completely free if you attend even for just half a day.

However, if you are definitely unable to make it to the event, you can cancel your delegate badge or transfer your badge to a colleague by contacting us.

How can I become an exhibitor at the Jewellery Show?

Exhibiting at the Jewellery Show presents an unparalleled opportunity to showcase your products, services, and solutions to thousands of jewellery trade professionals. 

To become an exhibitor, please complete our online enquiry form and a member of the team will contact you to discuss your participation.

How can I become a sponsor or partner of the Jewellery Show?

To become a sponsor or partner, please  complete our online enquiry form and a member of the team will contact you to discuss your participation.

Can children visit the event?

Due to health and safety regulations and overarching attendee restrictions, the Jewellery Show is strictly for persons aged 18 years and over. Visitors attempting to enter the event with persons under the age of 18 years will be refused admission.

I use hearing aids, will there be a hearing loop available in the conference theatres?

Yes, we will be providing hearing loops into all theatres at the event.  

All theatres at the event are equipped with either fixed or portable hearing loops, allowing everyone to access our educational speaker sessions.

If you need any assistance using either the fixed or portable hearing loops, please speak to a member of our theatre staff.

Is the event wheelchair friendly?

Yes! To allow easier access to the event for wheelchair users, our event has dropped registration counters, allocated spaces and ramps to the stage in all theatres.

As the event gets busy, we also have the option to hire mobility scooters and wheelchairs free of charge. For more information,  click here.

Is there a Prayer room onsite?

Yes there is, the prayer room can be accessed through the grey door next to the S9 entrance on the boulevard within the ExCeL. 

Can I take photos at the show?

Please be advised that all filming and/or photography capturing the products of our exhibitors is strictly prohibited, without the exhibitor's permission.

If you do not wish to appear in any images captured by the organiser, please contact dataprotection@closerstillmedia.com 

Exhibitor warning: How can I protect myself from exhibitor scammers?

The Association of Event Organisers (AEO) have released a guide for protecting you from scammers.

Trade shows are not immune from scammers and exhibitors at trade shows can represent an attractive target for scammers, who harvest data from public websites and directories and pretend to represent the organiser of the event, or companies associated with the event. 

We want you to enjoy your exhibition experience, to be alert and to protect yourself and your company from potential scams. In this short video, the AEO explain the type of scams you should look out for, what makes something look suspicious and what to do if you are a victim of scamming.

Please don’t hesitate to get in touch with us if you are in doubt about any communication you receive regarding your participation at the show.

Should you still require further assistance, please  contact us via our published channels.

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