Technical Manual 2022

Technical Manual 2022

WELCOME

Welcome to the Technical Manual for this year's exhibition and thank you for booking your stand.Oncology Professional Care logo

This is a designated area to help you with your stand preparation.

What should I do next?

Your My To-Do List is a good place to start. It details any compulsory tasks you need to complete, such as:

  • Health & Safety Declaration Form
  • Contractor Badges
  • Risk Assessment
  • Additional services you may wish to order for your stand (e.g. electrics, furniture, etc.)

Please note: all completed forms are received by the relevant contractors and are not kept on one central system. It is important that you maintain your My To Do List yourself.

The timings of the exhibition can be found in the Event Timetable tab, and a full list of our appointed contractors are shown in the Contractors & Services tab.

Help is always close to hand, so please feel free to contact any of the team using the details in the Contact Us tab. We will be happy to assist you with any queries or concerns you may have.

We look forward to working with you over the next few months!

Kind Regards,

The Operations Team

Industry Related Scams

Exhibitors may be targeted by companies claiming to be us, or working with, us, using existing event branding which may appear genuine.  In the past this has included directories and hotel bookings, but companies are now also claiming they can sell visitor data from events. This is not the case. 

Exhibitors need to be vigilant, read the small print, and inform their staff, marketing and finance teams about the risk of scams. Please also check with us if you receive anything you are not expecting, or are unsure of.

Please check the small print of any document that you have been sent before signing, and read this link www.aeo.org.uk/expoguide, to ensure that any company you are planning on working with is either one of our official contractors, or a reputable company within the industry.

My To-Do List

All completed forms must be received by the relevant contractor, and are not kept on one central system. Therefore, it is important that you manage your 'My To-Do List' yourself. If you have any queries, please contact the relevant contractor directly, using their details below.

Please ensure you complete and return the forms by the specified deadlines, to ensure you receive the best price for the service. Any items ordered after the deadlines, cannot be guaranteed.

Your data (including name, address, email, and telephone) will be shared with our Official Contractors to help you in delivering the event. We will not, under any circumstances, pass your details to any third parties.

 Compulsory Task List
Due Date  Tasks  Contact Details  Action
 Complete & Bring  Risk Assessment

 The Operations Team
 +44 (0) 203 978 1672
 jsops@closerstillmedia.com

Click here
 Please read A.S.A.P.  Emergency Procedures  ExCeL London
 +44 (0) 207 069 4000
 info@excel.london
Click here
 Venue Site Map  ExCeL London
 +44 (0) 207 069 4568
 parkingonline@excel.london
Click here

 Venue Guide To Traffic Marshalling

 (Important if not using the venue car park)

 ExCeL London
 +44 (0) 207 069 4568
 parkingonline@excel.london
Click here
 19th August 2022     Show Guide profile

  Matthew Ayodele
 +44 (0) 121 8202 763
 m.ayodele@closerstillmedia.com

 COMING SOON
 5th August 2022  Health & Safety Declaration  The Operations Team
 +44 (0) 203 978 1672
 jsops@closerstillmedia.com
Click here
17 August 2022  Contractor Badges

 Circdata
 +44 (0) 1635 869 868
 hello@circdata.com

 COMING LATE AUGUST
 Shell Scheme Compulsory Task List
 Due Date  Tasks  Contact Details  Action
 Please read A.S.A.P.  Shell Scheme Specification

 Human Built
 +44 (0) 121 794 2769
 orders@wearehb.com

Click here
 Space Only Compulsory Task List
 Due Date  Tasks  Contact Details  Action

 Please forward to your stand builder to complete by:

 22nd July 2022

 Stand Plan Submission Form

 To include Stand plans, RAMS, and PLC documents.

 Select International Events
 +44 (0) 203 873 7107
 admin@selectiel.com

Click here
 Optional Task List
 Due Date  Tasks  Contact Details  Action
 5th August 2022: Earlybird rate  Catering  ExCeL Hospitality
 +44 (0) 207 069 4126
 sales@excelhospitality.london
Click here
 7th August 2022  Venue Services (Piped services, Internet, Rigging, etc.)  ExCeL Venue Services
 +44 (0) 207 069 4400
 exhibitororders@excel.london
Click here
 8th August 2022  Shipping and Storage  GES Logistics
 +44 (0) 121 782 4433
 event.logistics@ges.com
Click here

 12th August 2022: Earlybird rate

 Electrics (Power & Lighting)  Human Built
 +44 (0) 1676 542 616
 electrics@wearehb.com
 Shell Scheme - Click here
 Space Only - Click here
 17th August 2022  Graphics (Stand Panels etc)  Full Vision
 +44 (0) 203 866 4444
 exhibitor@fullvision.co.uk 
Click here
 19th August 2022  Catering  ExCeL Hospitality
 +44 (0) 207 069 4126
 sales@excelhospitality.london
Click here
 26th August 2022  Audio Visual Equipment

 PSPAV
 +44 (0) 1214 863288
 screenhire@pspav.com

Click here
 Carpet  Human Built
 +44 (0) 121 794 2769
 orders@wearehb.com
Click here
 Electrics (Power & Lighting)  Human Built
 +44 (0) 1676 542 616
 electrics@wearehb.com
 Shell Scheme - Click here
 Space Only - Click here
 Furniture Hire  Creative Hire
 +44 (0) 1277 283 644
 info@creativehire.co.uk
Click here
 Human Built
 +44 (0) 121 794 2769
 orders@wearehb.com
Click here
 Security

 Janus Security Services
 callumwhite.jss@yahoo.com

Please email your requirements through for a  quote
 Shell Scheme Extras  Human Built
 +44 (0) 121 794 2769
 orders@wearehb.com
Click here
 2nd September 2022

 Accommodation

 Event Express
 +44 (0) 1905 732 737
 reservations@eventexpressuk.com

Click here

Event Timetable

 

 Build
 Sunday 4th September 2022  08:00 - 16:00  Space Only Contractors: Stand Construction only*
 16:00 - 21:00  Shell Scheme & Space Only Exhibitors: Stand Dressing only

 

 Open
 Monday 5th September 2022  07:00 - 09:00  Exhibitor Access                                                                             
 09:00 - 17:00  Event Open
 Tuesday 6th September 2022  08:00 - 09:00   Exhibitor Access
 09:00 - 16:00  Event Open

 

 Breakdown
 Tuesday 6th September 2022  16:00 - 17:00     Shell Scheme & Space Only Exhibitors: Stand Undressing only
 17:00 - 22:00  Space Only Contractors: Stand Deconstruction only**

 

PLEASE NOTE:

  • *All complex and space only builds must have completed construction by 16:00hrs on Sunday 4th September 2022 in order for the certificate of structural integrity to be issued.
  • **No space only contractors will be allowed onsite to deconstruct their stand until 17:00hrs on Tuesday 6th September 2022.
  • Power on each open day of the event will terminate 30 minutes after the exhibition closes, unless a 24hr supply has been ordered via Human Built (the official electrical contractor). 
  • It is a contractual requirement that your stand is not dismantled in any way, nor products removed, and that your stand remains manned until the event has officially closed and the hall is clear of all visitors.
  • For security reasons, exhibitors are advised not to leave their stand unattended at any time during Build and Breakdown, and any items of valuable are not left on their stand overnight.
  • It is the exhibitor's responsibility to remove all stand materials, packaging and waste from the hall. Please note a £500 +VAT fee will be levied for the removal of discarded items.

Technical Floor Plan

To download a copy of the technical floor plan, please click here. This plan is correct at the point of download and is subject to change.

If you have any queries regarding the floor plan, please contact The Operations Team.

Shell Scheme Exhibitors

Definition
Exhibitors who have booked a Shell Scheme stand will have a Traditional Shell Scheme build. The package includes wooden walling painted white, carpet, ceiling grid and a fascia nameboard painted in the colour of the zone your stand is located.

Carpet and flooring
Iron carpet (black) is included within your shell scheme stand. If you wish to change the colour of your carpet, you can do this for an additional cost directly with the official contractor Human Built, via the 'My To-Do List' above. Your stand carpet cannot be the same colour as the aisle carpet (grey).

If you would prefer to have a platform on your stand, these can also be supplied via Human Built.

Electrics
Please note that electrics are NOT included with your stand booking.

As an exhibitor, it is your responsibility to order an adequate power supply for your stand. Failure to do this will result in delays on-site and can create a fire risk. On-site checks will be carried out by the appointed Health & Safety Officer and Electrical Contractor. In all cases the decision of the Organiser and its appointed representative is final.

Human Built is the official electrical contractor, and responsible for carrying out all electrical connections on stands. Pre-fabrication will be permitted but connection to the mains, and on-site wiring, must be carried out by Human Built.

Please place your order via the 'My To-Do List' section under Electrics (Power & Lighting), and by the deadline to avoid surcharges. A grid plan must be submitted with the order form to ensure that the electrics are fitted as per your requirements. Should a grid not be submitted, the items will be positioned at the discretion of the contractor and charges may be levied for on-site changes. Exhibitors and their contractors are also advised to contact Human Built to arrange a temporary power supply where needed, during the construction and deconstruction of their stand.

Basic Guidelines:

  • 500 watt sockets: PC computers, TVs, videos, spotlights to 500w, small refrigerator
  • 1000 watt sockets: domestic filter coffee machines, lighting up to 1000w
  • 2000 watt sockets: kettles*, machinery up to 2000w
  • 3000 watt sockets: hired coffee machines, machinery 2000w to 3000w

*These appliances are of varying power requirements dependent upon type and manufacturer.  It is therefore essential that:

  • the reference tag or plate is fitted to each appliance, and is legible
  • the loading in watts or kW is stated
  • the appropriate size socket be ordered. 

Regulations: All electrical work must be carried out in accordance with the electrical regulations laid down by the local authority, IEE, Exhibition Venues Association, Health & Safety at Work Act 1974, British Standards Institution BS 7671 1992 and the Electricity at Work Regulations 1989. A full copy and advice on electrical installations can be obtained by contacting Human Built.

Furniture
Please note that furniture is NOT included with your stand booking.

Furniture can be hired from our official contractors, alternatively, you can use your own. Please refer to Furniture Hire section in the 'My To-Do List' tab above to place your order. Furniture should be ordered as early as possible to ensure the availability of stock.

When hiring furniture with our official contractors, they will deliver the items directly to your stand the day before the show opens, and will collect at the end of the show.

Please note: most hired cabinets have common locks and should not be regarded as secure units.

Graphics
You can order graphics for your stand with Human Built. If you chose to do so, they will be placed on your stand before your arrival, and removed after the end of the show. You can place your order before the indicated deadline in the 'Graphics (Stand Panels etc)' section of the 'My To-Do List' tab above. 

If you are providing your own graphics, please ensure that the shell scheme panels are not damaged. For advice on what can be used to secure graphics, positions of poles, weight limits walls when applying plasmas/graphics etc., please contact Human Built directly.

PLEASE NOTE: No items are to be fixed or suspended from the fascia nor ceiling grid, as this could affect the structural integrity of the stand as its parts are not designed to be weight-bearing. Human Built are happy to provide advice where needed, and you must ensure that you consult with them if you do wish to do this.

Insurance
Any loss or damage that may occur during the show should immediately be notified to the Organisers and Security on-site. If you do not have adequate insurance to cover your activity at this event, please contact your CloserStill Media Sales representative, who can arrange cover for £495+VAT.

Nameboard
All Shell Scheme exhibitors will be provided with a fascia nameboard on their stand, which will display your stand number and company name. The name printed on your nameboard will be the company name you submit for your show guide entry, any amendments to this will incur an additional fee.

Visual
Whilst we are unable to create a visual for each stand size stand, here you will find an example of what a 3m wide x 3m deep stand with 2 open sides like.

Space Only Exhibitors

Definition
Exhibitors who have booked a space only stand will have an area of empty space on the show floor. Nothing is provided for you by the Organisers within this space, therefore you should appoint a stand contractor to design your stand, lay your flooring, build your wall(s), etc.

Exhibitors must notify our stand plan approval contractor (Select International Events Ltd.) as soon as possible with the name of their stand contractor. If you require assistance in finding a suitable contractor, please contact Human Built for a quote.

Alternatively, please visit the Event Supplier and Service Association's (ESSA) website, as they hold a list of recommended contractors within the industry: www.essa.uk.com/members (filter by ‘Design & manufacture bespoke stands).

Carpet & Flooring
Please note that carpet and flooring is NOT included with your stand booking.

Your stand carpet cannot be the same colour as the aisle carpet (grey). If you wish to order carpet or flooring, you can do this for an additional cost directly with our official suppliers listed in the 'My To-Do List' tab above.

Electrics
Please note that electrics are NOT included with your stand booking. 

As an exhibitor, it is your responsibility to order adequate power supply for your stand. Failure to do this will result in delays on-site and can create a fire risk. On-site checks will be carried out by the appointed Health & Safety Officer and Electrical Contractor. In all cases the decision of the Organiser and its appointed representative is final.  Please note: power will terminate on each open day of the event 30 minutes after the exhibition closes, unless a 24hr supply has been ordered via the official electrical contractor. 

Human Built is the official electrical contractors, and are responsible for carrying out all electrical work on all stands. Pre-fabrication will be permitted but connection to the mains, and on-site wiring, must be carried out by Human Built.

Please place your order via the 'My To-Do List' section under Electrics (Power & Lighting), and by the deadline to avoid surcharges. A grid plan must be submitted with the order form to ensure that the electrics are fitted as per your requirements. Should a grid not be submitted, the items will be positioned at the discretion of the contractor and charges may be levied for on-site changes. Exhibitors and their contractors are also advised to contact Human Built to arrange a temporary power supply where needed, during the construction and deconstruction of their stand.

Basic Guidelines: 

  • 500 watt sockets: PC Computers, TV’s, videos, spotlights to 500W, small refrigerator
  • 1000 watt sockets: domestic filter coffee machines, lighting up to 1000W
  • 2000 watt sockets: kettles*, machinery up to 2000W
  • 3000 watt sockets: hired coffee machines, machinery 2000W to 3000

*These appliances are of varying power requirements dependent upon type and manufacturer.  It is therefore essential that:

  • the reference tag or plate is fitted to each appliance, and is legible
  • the loading in watts or kW is stated
  • the appropriate size socket be ordered. 

Regulations: All electrical work must be carried out in accordance with the electrical regulations laid down by the local authority, IEE, Exhibition Venues Association, the Health & Safety at Work Act 1974, British Standards Institution BS 7671 1992 and the Electricity at Work Regulations 1989. A full copy and advice on electrical installations can be obtained by contacting Human Built.

Furniture
Please note that furniture is NOT included with your stand booking.

Furniture can be hired from our official contractors, alternatively, you can use your own. Please refer to Furniture Hire section in the 'My To-Do List' tab to place your order. Furniture should be ordered as early as possible to ensure the availability of stock.

If hiring furniture with our official contractors, they will deliver the items directly to your stand the day before the show opens, and will collect at the end of the show.

Please note: most hired cabinets have common locks and should not be regarded as secure units.

Insurance
Any loss or damage that may occur during the show should immediately be notified to the Organisers and Security on-site. If you do not have adequate insurance to cover your activity at this event, please contact your CloserStill Media Sales representative, who can arrange cover for £495+VAT.

Please note that exhibitor insurance policies do not cover any stand contractors or their subsequent sub-contractors. As such, any stand build contractors you hire also required to submit proof that they have adequate insurance cover. We recommend that contractors erecting complex structures should have a minimum of £5,000,000 Public Liability and must be able to provide proof of Employer Liability insurance. Contractors erecting standard structures should have a minimum of £5,000,000 Public Liability and also must be able to provide proof of Employer Liability insurance.

Space Only Stand Plans

How To Submit Stand Plans
Stand plans need to be submitted to our stand plan approval contractor (Select International Events Ltd.) by Friday 22nd July 2022 via the Stand Plan Submission Form, which you can access in the 'My To-Do List' section of this manual. Failure to do so will mean that your stand could face delays in obtaining approval, and the Local Authority could prohibit your company from exhibiting at the show.

Below are the compulsory items you must submit as a space only exhibitor:

  • Stand Plans including 3D visuals, all dimensions and elevations. If your stand is deemed as complex you will also need to submit structural calculations.
  • Risk Assessment
  • Method Statement
  • Construction Phase Plan
  • Public Liability Insurance Certificate (minimum £5m)

Please make sure to reference the important regulations listed below when designing your stand, including the requirements around the stand walls. Scaled technical plans can be downloaded using this link, and will show the location of the floor ducting near on on your stand.

Complex Structures
Complex structures are defined as any form of construction of any height, which would normally be designed by an engineer and/or has been found to provide significant risk via a Risk Assessment. All five documents stated above are to be submitted together with full structural calculations.

Examples of items classed as a complex structure include:

  • All 3rd party rigging
  • Custom built lighting rigs (inc. truss)
  • Raised walkways
  • Ramps
  • Sound/lighting towers
  • Stands over 4m in height (6m maximum)
  • Temporary tiered seating
  • Viewing/service platforms

NB: there is a complex fee chargeable as per your contract for any stand plans classed as complex, which will be charged by CloserStill Media direct to you or your contractor. This will cover the on-site assessments by our structural engineer, and their final safety certification of your stand. Please make sure that your contractor is aware of this charge in order to avoid delays in construction approval.

Important Regulations
All stand builds must comply with the regulations stipulated in the eGuide. Your final stand approval is always subject to onsite inspection. A structural engineer will be on-site during the build period to inspect ALL space only structures, in addition to those stands classed as complex. All stands must be completed by 16:00hrs on the last build day in order for the sign off to be completed, and the structural safety certificate issued. Please consider the following when designing your stand:

  • Doors should be fitted with a vision panel of clear glazing at sight level (including for wheelchairs), giving a zone of visibility between 500mm and 1500mm above floor level. Doors should also be a minimum of 800mm, and open outwards in the direction of escape. Doors positioned on a gangway should be set back so that the door doesn't open into onto the gangway. 
  • Enclosed Areas: Alternative means of escape must be provided to any enclosed area, and adequately maintained, with general and safety lighting (with exit notices) illuminated by both primary and secondary lighting systems.
  • Floors:
    • Carpet: When fixing your carpet, please note that only venue approved floor tapes may be used. You must remove all carpet tape at the close of the exhibition, charges will be levied for non-compliance.
    • Loading limit: The venue's floor loading is limited to 18kN per m2. 
    • Platforms should be avoided wherever possible in order to provide level access to all:
      • Where the use of platforms is unavoidable, they should not exceed 170mm in height (one step) and consideration must be given to accessibility for people with disabilities in compliance with the Equality Act 2010.
      • The distance between supporting timbers of platforms constructed from battens (25mm thick minimum) and sheet materials (plywood or MDF, 18mm minimum), must not exceed 400mm from centre to centre.
      • Platform corners must be splayed, rounded or angled to prevent sharp corners and tripping hazards.
      • Where a bevel edge is applied to the perimeter of a platform, it must be conspicuous.
      • Platforms must be of a strength and stability sufficient to carry and distribute the weight of the stand fitting, stand personnel, visitors exhibits, and having regard to the venue's floor loading limits.
      • When laying platforms on your floor space, please pay special attention to the area marked out for your stand. Failure to build within the marked area will result in having to move or remove the platform so that your stand fits within the marked boundary. This will cause delays to your stand build, which must be completed within the existing build times. Furthermore, any costs incurred by the Organiser in delaying the gangway carpet being laid will be passed back to the relevant exhibitor. Please ensure your stand contractor(s) are aware of this.
  • Gangways must be clearly identifiable.  
  • Height Restrictions: The permitted maximum construction height is 6m, however any stands exceeding 4m in height are required to submit structural calculations. Approval must be given by our structural engineers before the event. 
  • Materials: All construction materials must comply with the regulations stipulated in the eGuide, and flame proofed or purchased already treated by use of the appropriate chemical. Please note that artificial plants and flowers are combustible and give off toxic fumes, therefore not acceptable. Silk-type flowers are acceptable, providing they are fireproof or have been treated and marked as such.
  • Rigging: is permitted above stands, only where a media fee has been purchased as part of a sponsorship opportunity with your CloserStill Media Sales representative. Stands plans with rigging, and rigging orders received by the venue, will not be processed without confirmation that a sponsorship agreement is in place:
    • Banner plans (including dimensions / weight / materials / rigging points, etc.) must be submitted to Select International Events Ltd (for structural approval) by Friday 22nd July 2022, and ExCeL Venue Services (for Rigging) by Friday 5th August 2022.
    • Banners must be rigged within the boundary of your stand space, and should have a 2m clearance between the tallest point of the stand and the bottom of the banner.
    • NB: there is a complex fee chargeable as per your contract for any banner classed as complex
    • Lighting rigs will be allowed provided they conform to the regulations governing their use, for example:
      • Between 6m and 8m from the hall floor but with a minimum clearance of 2m from the highest point of the stand.
      • All structures will be rigged by official rigging contractor.
      • No graphics or decorative material may be displayed upon the lighting rig.
  • Stairs: please refer to the guidance in the eGuide.

  • Stand Bridging is not permitted.

  • Stand Numbering: All space only stands are encouraged to display their company name and stand number prominently on their stand, so that they can be viewed from each approaching gangway. This will assist visitors in locating their position within the hall, and finding your stand.
  • Travel Distance: Adequate means of escape must be provided, and the travel distances from any part of the stand to the gangway must not exceed 12m.
  • Walls:
    • Solid walls along gangways are not permitted.
    • Stands must be suitably opened so as not to cause offence to neighbouring exhibitors or breach fire regulations. 
    • Two thirds of each open side must remain open, and no run of walling can exceed 4m in length. Should you wish for your wall to exceed these measurements, the walls must have natural breaks or see-through glazed panels (at least 1m wide), or other such features at regular intervals. Each stand will be assessed individually upon receipt of drawings.
    • The reverse of any wall over 2.3m in height facing into the exhibition and/or overlooks a neighbouring stand, must be finished in a neutral colour.
  • Welding will not be permitted unless a hot work permit is obtained from the Venue, and is subject to advance submission of a method statement and risk assessment before any work is carried out on-site.

 

CDM Regulations

In April 2015 the Health and Safety Executive introduced the Construction Design & Management Regulations (CDM) into the exhibition industry, to provide a framework to help ensure that your participation at this event is carried out safely. The regulations apply during times when the event is in construction/deconstruction, and the control measures differ for shell scheme exhibitors and space only exhibitors, so please read the relevant section below for you.

Shell Scheme Exhibitors
If CloserStill Media is building your shell scheme stand (via the official show contractor Human Built), and you are not planning to construct anything within the stand (excluding stand dressing items, posters, furniture, AV) please skip ahead to the Health and Safety tab below.

Space Only Exhibitors
It is your responsibility, as an exhibitor, to ensure that all the roles required under CDM are fulfilled. You do not necessarily need to appoint three separate people for each role, as some roles may fall under one person’s remit, but you must make sure that the below-listed duties are carried out regardless.

  1. Individual Client: this is you as an exhibitor. You are primarily responsible for appointing a competent contractor to build your stand, and making sure they have all the information needed to create a structurally sound and safe stand. Duties also involve:
    1. Ensuring the below roles are fulfilled. The majority of the responsibilities can be delegated to your stand designer/builder if you use one.
    2. Ensuring that all construction work is carried out safely and within the times stated in this manual. This can also be delegated to your stand designer/builder if you use one. 
    3. Employing competent staff for the work required.
    4. Ensure all appropriate paperwork requested in this manual, including a construction phase plan, is submitted on time. Your stand designer/builder can also do this for you by completing the stand plan submission form
  2. Role 1. Principal Designer: this is the person in charge of the design of your stand. They must ensure that:
    1. All planning, design and pre-construction work is carried out in accordance with the regulations in this technical manual.
    2. Competent staff are employed for the work required.
    3. They produce and submit all appropriate paperwork requested in this manual on time, including a construction phase plan, and prepare an onsite health & safety file.
    4. The event's welfare and emergency gangway floor plan, health & safety documentation, and site safety rules are shared with your appointed contractors in advance of the event.
  3. Role 2. Principal Contractor: this is the person who is in control of the build and breakdown of your stand. They must ensure that:
    1. Work is carried out as per the documentation approved by Select International Events, with no risks to health & safety.
    2. Competent staff are employed for the work required.
    3. The event's welfare and emergency gangway floor plan, health & safety documentation, and site safety rules are shared with their staff and any appointed sub-contractors in advance of the event.
    4. Access on to your stand is restricted depending on the work being carried out at the time (e.g. approriate PPE is worn where appropriate).
    5. All staff onsite for build-up and breakdown have registered for their own Contractor Badge, and have either a printed or electronic copy to hand before coming onsite. A link will be sent with the stand plan approval from International Select Events.
    6. They liaise onsite with the organiser's operations team and their appointed floor managers.
  4. Role 3. Sub Contractor: this is the person working on the stand either under or alongside the principal contractor. They must ensure that:
    1. Work is carried out as per the documentation approved by Select International Events, with no risks to health & safety.
    2. Competent staff are employed for the work required.
    3. Adequate information and training is provided to the onsite team.
    4. All staff onsite for build-up and breakdown have registered for their own Contractor Badge, and have either a printed or electronic copy to hand before coming onsite. A link will be sent with the stand plan approval from International Select Events.
    5. They liaise onsite with the principle contractor, the organiser’s operations team and their appointed Floor Managers and their appointed floor managers.

There are instances when you, as the exhibitor, could be all of the above roles if you plan, design, build and breakdown your own stand. If this reflects your situation, you will need to submit a construction phase plan along with all appropriate paperwork requested in this manual.

Safety Planning Supervisor 
The Organisers recommend that you also appoint a safety planning supervisor to manage your stand build's on-site health & safety delivery. This supervisor will have specific responsibility for managing health & safety (including the provision of proper information and instruction, training, guarding and supervision of all parties concerned through the show), and be responsible for the undertaking the Health and Safety requirements listed in this manual.

HEALTH AND SAFETY RESPONSIBILITIES & CHECKLIST

Key Requirements

  • Health and Safety Declaration Form: All exhibitors MUST complete and submit this by the deadline given to indicate their commitment to Health & Safety at the exhibition. This can be found in the My To-Do List section of the manual.
  • Risk Assessment: All exhibitors must complete a Risk Assessment (RA) for the exhibition, which covers the activities taking place on your stand during the open period of the event. This does not need to be sent to us, although you must be able to produce it on-site if called upon to do so. 

Exhibitor Responsibilities
As an exhibitor, you must ensure the health, safety and welfare of your employees, contractors, and visitors so far as is reasonably practicable throughout the exhibition. You should also ensure that your actions (or in-actions) do not give rise to accidents, injuries or unsafe working environments. You must provide proper information, instruction, training, and oversee all parties working for you throughout the show's tenancy.

You should check that any of your contractors, suppliers, agents etc. have a health & safety policy, and is suitable to the exhibition environment.

When designing your stand, you must consider the working hours of the event alongside the capabilities of the onsite construction team, and any equipment they may need such as suitable materials and personal protective equipment (PPE) (e.g. suitable footwear, clothing, and high-visibility jackets).

Your attention is drawn to the Health & Safety at Work etc Act (1974) and the regulations made under this Act, and you are reminded that the duties imposed by these laws are not reduced, regardless of whether an employer is in their own office or participating at an exhibition. Failure to do so represents a breach of UK law and could result in the prosecution of an exhibitor/contractor by the Health & Safety Executive (HSE). Among the statutory duties listed under the health & safety legislation, the following are particularly relevant to this event, although are by no means exhaustive:

  • The safe use and storage of Chemicals, flammable liquids, and substances, and are removed from the exhibition venue after use or, in exceptional circumstances, brought to the attention of the venue cleaning department for safe and proper disposal. Such products must not be placed in general rubbish bins or tips.
  • Companies have a duty to co-operate with other employers (e.g. Exhibition Organisers) when sharing a workplace, whether temporarily or permanently.
  • All electrical work within the Halls will be carried out by the Organisers’ nominated contractor. Compliance with the Electricity at Work Regulations 1989 is mandatory.
  • Emergency gangways must be maintained throughout tenancy.
  • Understand the Fire and Emergency Procedures of the venue, which will be circulated to all exhibitors and contractors, and include the location of the Medical Centre within the venue.
  • All fluorescent lighting is removed from the exhibition venue, and disposed of appropriately. Please click here for suggestions on how to recycle your spent lamps.
  • Work areas are maintained free from general waste materials, which could be hazardous to other operatives.
  • A written company Health and Safety Policy should exist if the company has 5 or more employees.
  • Lifting equipment is used by competent and trained personnel, i.e. the event's official Freight and Logitstics supplier.
  • All stand materials used for construction or display comply with Local Authority Standards, and not less than British Class 1 standards of flammability.
  • Ensuring portable electric equipment is:
    • used for the purpose for which it's designed
    • fitted correctly with the appropriate safety guards, and used
    • used with the minimum length of trailing leads
    • not left unattended with a live power supply to it.
  • Operatives to wear suitable PPE where identified in their Risk Assessment, including eye, ear, foot, and hand protection, and hard hats when working beneath or near overhead working.
  • A suitable and sufficient Risk Assessment should exist in respect to all the significant risks taking place onsite. 
  • At least one competent Safety Adviser must be appointed to assist in overseeing all health & safety responsibilities onsite.
  • Only scaffolding that incorporates standard safety features may be used, and that any tower scaffold in use is properly stabilised prior to and during use.

Working At Height
The UK Work at Height Regulations (2005) applies to all work at height where there is a risk of a fall liable to cause personal injury, and places duties on employers, self-employed, and any person who contracts work to other. Working at height requires appropriate management and safe working methods. One of the most common causes of accidents within the halls is the use of the wrong height ladders, or working at height without the correct equipment (e.g. standing on chairs).

Ladders for work over 4m are not permitted. When working at height:

  • Use only ladders with industrial rating as per manufacturer's instructions
  • Stand no higher than the 2nd step from the top, and do not overreach
  • Set ladder on a flat surface and ensure another person steadies the ladder
  • Inspect rungs and rails for damage each time they are used.

All accidents, incidents and near misses must be reported to the organiser’s immediately.

Stay safe on site! Please click the link for more information on the Stop-The-Drop campaign to reduce the number of working at height accidents, which was created for the events industry in conjunction with the Association of Event Organisers (AEO), Event Supplier and Services Association (ESSA), and Association of Event Venues (AEV): www.stop-the-drop.co.uk.

Exhibitor Health & Safety Checklist
Have you remembered to...

  1. Submit your health & safety declaration form?    
  2. Write a risk assessment to cover all activities taking place on your stand during the open period of the event. This does not need to be sent to us, although you must produce it on-site if called upon to do so.
  3. Appoint a competent and reliable stand contractor, and passed on all regulations in this technical manual to them?
  4. Communicate and train all relevant persons on the key risks and control measures identified in your risk assessment?
  5. Share the emergency procedures contained within this technical manual with all your staff & contractors?
  6. Ensure that your stand design can be erected and dismantled safely and within the times stated?
  7. Plan your time during build and breakdown? Can your stand design be erected and dismantled safely and on-time?
  8. Plan a rota to ensure all staff receive sufficient & regular breaks?
  9. Ensure your stand contractor has submitted the stand plans, and all supporting health and safety documentation requested in this technical manual, on time?
  10. Review your findings after the previous show to improve areas which need attention, such as where incidents occurred, and to take the appropriate action for this event?
  11. Appoint a safety adviser (if appropriate)?
  12. Read the eGuide for areas where you are in doubt?

Vehicle Movement
If arriving by vehicle, ExCeL London venue regulations state it is compulsory to wear high-vis vests in the ExCeL London vehicle loading areas. Please ensure all staff driving to the halls or arriving onsite to load/unload outside the vehicle loading door areas are wearing high-vis vests. If you do not have them available, you will be required to purchase them.

Smoking
The venue implements a non-smoking policy in accordance with UK Law, this also applies to e-cigarettes and vaping. Designated smoking areas are located outside the venue.

Emergency Procedures
For more information on the venues emergency procedures, please refer to the emergency procedures section within the My To-Do List.

General Information A-Z

Tip: Type Ctrl+F to search for a particular word/phrase.

Accommodation
Event Express are the official accommodation agent for the event. To make a booking, please refer to the link in the 'My To-Do List' section

Please beware of hoax accommodation agents. If you have any concerns regarding this, or for more information, please refer to the AEO Website.

Activities and Demonstrations
Should you wish to carry out any demonstrations on your stand, please detail these in your health & safety declaration found in your 'My To-Do List'. The organisers reserve the right to curtail any practice which they consider dangerous or detrimental to the show or surrounding exhibitors. If requested, you will need to email The Operations Team with your risk assessment.

A few examples of risks are listed below:

  • Animals
    • Not permitted during the build and breakdown.
    • Written consent for any animal, wild or domestic, must be obtained from the venue before they are permitted on the premises (except assistance animals).
  • Balloons
    • Gas-filled balloons must be adequately secured to the stand. A charge may be made for retrieval if any escape to the roof, or for any damage to air-handling units.
    • Balloons must be positioned at a height no greater than 4m from the hall floor to the top of the balloon.
    • All helium gas cylinders must be removed from the halls once the balloons have been filled, and the use of flammable gases is not permitted.
    • A plan must be submitted to the organisers and venue, detailing the location, height, and method of attachment.
  • Children
    • There are no crèche facilities at this event.
    • Children under the age of 18 are not permitted in the halls during buildup and breakdown.
    • The exhibition is a trade event and the nature of the exhibits during the open period will reflect this. As such, it is not a suitable environment for children. Children are only permitted during the open period if necessary to your stand activity, and a risk assessment has been submitted.

Audio Visual Equipment
The official supplier for the show is PSPAV, their order form and contact details can be found in the 'My To-Do List' section.

Badges
No one will be permitted into the exhibition hall during build-up, open period, or breakdown without the appropriate badge. All badges must be registered for in advance of the event, and worn on-site at all times. Please refer to the Exhibitor Badges link found in the E-Zone to register for an exhibitor badge, and/or the Contractor Badges link in the 'My To-Do List' section of this manual to register for a Contractor Badge. The badges will be mailed to you pre-show, no badges can be registered for when you are onsite.

  • Build-up: All must have either a Exhibitor or Contractor Badge to access the hall. Each badge will be also valid for Breakdown. 
  • Open: Every member of staff working on the stand during the open period of the event will be required to wear an Exhibitor Badge. Contractor Badges are not permitted access during event open times.
  • Breakdown: All must have either an Exhibitor or a Build & Breakdown Badge to access the hall from 17:00 onwards on Tuesday 6th September. The same badge used for Build-Up will be also permitted during this period.

Banking Facilities
The nearest bank is Halifax located at 286-288 Barking Road, London E13 8HR (0207 474 9157).

There are also two HSBC Machines at the West End of the boulevard, as well as a Barclays and HSBC ATM situated in the Boulevard on level 0, and one at the East end of the Boulevard by N6/S6.

The nearest Bureau de Change is located at Canary Wharf, 10-minutes from ExCeL London.

Business Facilities
Photocopying, faxing, and IT facilities are available from the Business Service Centre, located on Level 0 of the Boulevard which can be accessed by the staircase between S4 and S4 entrances. Please note that these are chargeable services.

Canvassing
Unless a contractual agreement is in place with the event organisers, all promotional activities (including literature distribution) are restricted to within the boundaries of your stand. If you are approached on your stand by unwelcome visitors trying to sell their products, please take their details or a business card and inform the Organiser's Office immediately.

For details of marketing opportunities available in the halls, please contact any of the Sales Team listed in the 'Contact Us' section.

Catering
Venue regulations state that all food and drink consumed on, or given away from a stand (other than exhibitors own products), must be purchased from venue catering department: ExCeL Hospitality. Please use the order form within the 'My To-Do List' to view their services.

The venue does not allow any exhibitor to offer food provided by themselves, unless they are registered as a food business with their local authority and proof of registration is provided. Exhibitors planning any form of sampling of food and/or liquid products on their stand must advise The Operations Team who will then pass on to the venue. If approved, exhibitors may give away tasting samples of their products subject to the following conditions:

  • Tea, coffee or soft drinks may not exceed 1.75 fluid ounces (50ml).
  • Beers/Ciders or similar may not exceed 1.75 fluid ounces (50ml).
  • Wine/Fortified wines/Champagne/Alcopops and similar may not exceed 0.9 fluid ounces (25ml).
  • Spirits and similar may not exceed 0.18 fluid ounces (5ml).
  • Individually wrapped items offered for consumption off-site, or unwrapped food is offered in bite size portions.

If in the opinion of ExCeL Hospitality, an exhibitor contravenes these conditions or provides a significant level of hospitality catering or sampling from its stand, ExCeL Hospitality reserves the right to charge the exhibitor an additional corkage or concession fee.

Cleaning

  • All stand carpet will be cleaned on the night before each open day. This does NOT include the cleaning of actual exhibits. If you require such services, please contact ExCeL London Cleaning on +44 (0)207 069 4500.
  • Where stands are constructed with offices or interiors, or if a night sheet is being used, duplicate keys that are clearly labelled should be left with the Organiser's Office to allow access for cleaners.
  • Exhibitors requiring emergency cleaning during the exhibition should contact the Organiser's Office. Whilst light cleaning will be possible during show opening hours, vacuuming will not be possible until after the close of the show.
  • Please dispose of any liquids so as to avoid spillage and damage to the carpets. Waste materials should not be abandoned on site or deposited into the venue waste disposal containers or skips without the venue's prior agreement.
  • Please note: It is the exhibitor's responsibility to remove all stand materials, packaging and waste from the hall. Any waste left in the halls will be charged back to the exhibitor at £500 +VAT.

Cloakrooms
Venue cloakrooms are open during event hours, and are free of charge. The cloakrooms are located on level 0 (down the stairs, in between hall entrances N4 & S4), and at the east end of the venue on level 0. 

Decoration
Decoration materials used for stand dressing must be flame proofed or purchased already treated. Please note that artificial plants and flowers are combustible and give off toxic fumes, therefore are not permitted. Silk-type flowers are acceptable, providing they are fireproof or have been treated and marked as such.

Deliveries
You can arrange for items to be delivered and collected from your stand within the Build-up & Breakdown times. Please note that neither the Organiser nor the Venue can accept responsibility for items, so there MUST be someone from your company available to sign for them. Please send all deliveries to the below address:

    Your Contact Name (Your Contact Number)
    Your Company Trading Name (Your Stand Number)

    Jewellery Show 2022
    Halls N6 - N9
    ExCeL
    Sandstone Lane
    London
    E16 1XL

If you are unable to receive a delivery, please contract GES Logistics who will be able to quote for signing, storing, and delivering your items to your stand when you arrive. Please refer to the Logistics link via the 'My To-Do List'.

If you are delivering an item yourself: when your vehicle arrives onsite, please report to the Traffic Office (postcode E16 1SL) where you’ll be issued with a timed vehicle access pass, and directed to the appropriate gate to unload/load.

Dilapidations
Exhibitors are responsible for all panels, walls, columns, flooring, etc. within their stand, and any damage will be charged back to the exhibitor. All exhibits and stand fitting materials must be cleared from the venue, or a charge of £500 +VAT will be levied for the removal of any abandoned articles (including carpet tape and literature).

Emergency Procedures
Please pay careful attention to the Emergency Procedures located in the 'My To-Do List' section.

Equality Act 2010
Please note that all exhibitors are expected to comply with the Equality Act 2010 as far as is reasonably practical. For more guidance on this, please use this link: www.gov.uk/equality-act-2010-guidance.

For venue information, please go to the ExCeL Website.

To discuss any onsite requirements you may have, please contact The Operations Team.

Fire Points
Fire points are available around the exhibition in key locations. Under no circumstances may these be moved, and exhibitors or contractors will be charged for their replacement. Exhibitors should ensure that their stand contractors and staff are aware of how to use these extinguishers, and the location of all fire exits and alarm points within the hall.

Any exhibitor requiring a special type of extinguisher owing to the nature of their exhibits, must make their own arrangements for Fire Extinguishers with the venue, and submit a fire risk assessment for your stand.

First Aid
The First Aid room is located on Level 0 in the Boulevard, which can be accessed by the staircase between S4 and S4 entrances. If you require First Aid, please contact the medical treatment room on +44(0)207 069 5556.  

If urgent medical assistance is required, do not call the emergency services directly. Contact either the Organiser's Office or the Security Team on +44(0)207 069 4444 (internal 4444) who will coordinate the medical team and the emergency service arrival.

Internet
ExCeL has free Wi-Fi across the venue, the network name is 'ExCeL Free Wi-Fi'. Please note that this service is complimentary, and therefore not supported by the ExCeL Venue Services team. It is only suitable for light internet use such as checking emails. If you need to demonstrate a product which requires a reliable connection, we advise you order either a hotspot / Wi-Fi or a hard wire connection for your stand

To order Internet & Telecoms services please see Internet & Wi-Fi section within the 'My To-Do List' tab.

Lost Property
For property lost during the exhibition, please report to Security or the Organiser’s Office to see if it has been handed in. Any lost property received by the Organisers will be passed over to the venue after the show, and can be contacted on +44 (0)207 069 5000.

Maintenance & Repair
Maintenance work to stands must be carried out prior to the event opening, or after the close of show, by prior arrangement with the Organisers. No maintenance is permitted during the event's open hours.

Music Licences
If you wish to play music on your stand, you must purchase a license from PPL/PRS, please click here for more information and to purchase a license. The cost for licences start at around £100+VAT.

Organiser's Office
The Organiser’s Office will be manned at all times. If you have any queries, feel free to come and see us at any time.

Photography
To avoid unnecessary canvassing of exhibitors, an official photographer has been appointed to undertake all photography for the show. No other photographers will be allowed into the hall without prior written consent from the Organisers. To request a photographer to be onsite, please contact the CloserStill Marketing team using the details in the Contact Us section.

Piped Services
The venue acts as the official contractor with sole responsible for the supply and connection of natural gas, compressed air, water and waste services. Please note that water and waste is only available at specific points within the hall. You must have a duct on your stand to have piped services. Therefore, you may require a 100mm platform floor to hide any service pipes on either your own or a neighbouring stand. Please refer to Venue Services section in the 'My To-Do List'.

Post Boxes
There are two post boxes onsite: one at the west entrance of the venue by the taxi rank, and one at the east entrance by the taxi rank.

Prayer Room
The prayer room can be accessed through the grey door in the boulevard between entrances S8 and S9.

Public Address System (Tannoy)
The public address system is for use by the Organiser’s and Authorities only. During the open period, only official and emergency messages will be broadcasted.

Rigging
Rigging is permitted above stands, only where purchased as part of a sponsorship opportunity with your CloserStill Media Sales representative. Stands plans with rigging, and rigging orders received by the venue, will not be processed without confirmation that the sponsorship agreement is in place:

  • Banner plans (including dimensions / weight / materials / rigging points, etc.) must be submitted to Select International Events Ltd (for structural approval) by Friday 22nd July, and ExCeL Venue Services (for Rigging) by Friday 5th August.
  • Banners must be rigged within the boundary of your stand space, and should ideally have a 2m clearance between the tallest point of the stand and the bottom of the banner.
  • NB: If the banner is deemed as Complex, it will be subject to an additional structural engineer inspection fee of £435 +VAT.
  • Lighting rigs will be allowed provided they conform to the regulations governing their use, for example:
    • Between 6m and 8m from the hall floor but with a minimum clearance of 2m from the highest point of the stand.
    • All structures will be rigged by ExCeL Rigging.
    • No graphics or decorative material may be displayed upon the lighting rig.

Security
The 24hr security provided by the Organisers is designed to prevent unauthorised access to the hall, NOT to secure the contents of your stand. Exhibitors are advised to not leave their stands unattended during build up, breakdown or the open period, and to take particular care with items of value such as mobile telephones and laptop computers.

Please help the organisers with the security of the halls by informing the Organiser’s Office immediately of any security issues. Neither the Organisers nor the venue can be held responsible for any loss or damage to stands or exhibits.

Service Ducts
Services like electrics, telecoms, water & waste are pulled from the venue floor.

Smoking
ExCeL implements a strict no-smoking policy in accordance with UK Law. As of the 13th of February 2017, smoking is also no longer permitted on the lorry way at ExCeL. 

Smoking (including e-cigarettes & Vaping Devices) is only permitted in designated smoking areas, located outside of the east and west venue entrances.  

Stand Personnel
Bond Associates has one of the most extensive databases of event staff available, with over 500+ staff registered for work across the country. Their associates can be hired on a temporary or permanent basis.

For further information, please refer to Stand Personnel via the 'My To-Do List. 

Storage
There are no storage facilities at the Venue. Any company requiring storage or freight services should contact the official Shipping and Storage contractor for a quotation. Please refer to Logistics form in the 'My To-Do List' section.

You are also advised that fire regulations prohibit the storage of empty crates, packing materials, and exhibits behind stands.

Taxis
There are Taxi ranks at both the East and West entrances of the venue.

Toilets
There are toilets located outside the Hall along the Boulevard. 

Vehicle Movement

  • ExCeL venue regulations state that it is compulsory to wear high visibility vests within the venue vehicle loading areas. Please ensure that all staff driving to the halls, or arriving onsite to load / unload outside the vehicle door areas, are wearing high visibility vests.
  • The venue enforces a 5mph speed limit, and there must be no parking on hatched areas. You must follow the instructions of traffic marshals and comply with venue traffic regulations at all times.
  • All forklift movement inside and outside of the hall must be carried out by the Organiser’s Official Logistics provider, GES.
  • Emergency gangways must be kept clear at all times to allow the movement of the venue cleaning tractors, forklifts and emergency vehicles.
  • The venue also enforces a strict No Vehicle Movement on the lorry way rule. between the hours of 23:00 - 05:00.

Vehicles on Stands / Mobile Trailers
The Organisers must be notified in advance of any mobile units or motor vehicles being brought into the halls for positioning on your stand, so that a suitable delivery and collection time can be arranged without risk to both the vehicle and pedestrians. Please email The Operations Team with details.

Venue, Travel & Parking

Venue
ExCeL London is one of the world’s busiest international business hubs, and can be reached by people from multiple destinations in less time than any other city in the world. It’s known for its accessibility, and with a wide range of low-cost rail and air links to global cities, getting to ExCeL London couldn’t be easier!

Address
Below is the venue address for the Jewellery Show 2022:
    Halls N6 - N9 / Entrance N4 
    ExCeL London
    Sandstone Lane
    London
    E16 1XL

For directions, please visit the ExCeL Website.

Car Parking
All onsite parking is directly beneath the venue, and operates on a pay and display basis.

If you are using a sat nav system or interactive maps to navigate, please be aware that there are different post codes depending on where in the venue the event is being held. For the Jewellery Show, please use E16 1DR (or E16 1XL) which are for the events nearest to the west entrance (closest to Custom House station).

Parking in the Orange car park, located underneath the venue, costs £20 for up to 24 hours and is for cars only. Parking for Lorries or vehicles over 3.5T costs £35.00 for up to 24 hours.

For a map of the car park, please visit the ExCeL Website or call +44 (0)207 069 4568 within office hours.

Unloading into the hall
If it is essential for you to unload your vehicle next to the hall, please report to the Traffic Office (post code E16 1SL) when you arrive. Here you will be issued with a timed vehicle access pass, and directed to the appropriate gate to unload/load. Please note that entering via this route may significantly delay your access into the hall, so we encourage exhibitors to park in the car park with carriable items, and arrange for anything larger to be brought to your stand via the Official Shipping and Storage supplier.

For more information on access into the halls, please visit the ExCeL Website or call +44 (0)207 069 4568 within office hours.

Travel
There are two stations onsite:

  • Custom House: closest for events taking place at the West of the venue (where this event is), and can be accessed by the DLR or Elizabeth Line.
  • Prince Regent: closest for events taking place at the East of the venue, and can be accessed by the DLR.

We advise checking the details of your journey before you travel so that you can alight at the most convenient station. 

Venue Map
For a map of the venue please refer to the Venue Site Map section in the 'My To-Do List' tab.

COVID-19 Guidelines

Exhibitor COVID-19 Guidelines

We are committed to the health and safety of our visitors, exhibitors, contractors, and the wider community. Our COVID-19 safety plan reflects the requirements of the UK government, the local authority, our industry association the Association of Event Organisers (AEO), and the venue. We constantly review the latest guidance and will continue to adapt these guidelines where necessary to ensure we keep visitors, exhibitors, contractors, and the wider community protected and informed of any changes.

Air Quality & Ventilation
Venue ventilation has been increased in line with latest Chartered Institution of Building Services Engineers guidance and recommendations.

Cashless Payments
Food and drink can be purchased using contactless payment, to minimise contact points and to provide a speedier service.

Cleaning
Along with the venue, we are conducting a thorough, enhanced cleaning regime of all features and public areas prior to and during the event open period. Exhibitors are also encouraged to: 

  • Implement a regular cleaning regime for your stand, ensuring a deeper clean before, during, and after the event each day. Particular attention to be paid to high traffic touch points such as meeting rooms, information desks, displays, and handrails.
  • Have a cleaning log positioned in a prominent location on your, as a useful way to capture and demonstrate your cleaning regime.
  • Where possible, bring/hire furniture that can be cleaned easily.

COVID-19 Status Checks
In line with current UK government guidance, we encourage people to take a lateral flow test before arriving at the venue, but this is not a condition of entry.

Face Coverings

Whilst face coverings are not required by law, the UK government guidance advises people to wear a face covering in enclosed or crowded spaces where you many come into contact with other people you do not normally meet. Therefore, we support those who choose to wear a face covering at the event.

Hand Cleanliness

There will be hand sanitising stations available in the venue public spaces, and inside the event in high traffic areas. All persons onsite are encouraged to carry their own hand sanitiser. Exhibitors are encouraged to provide hand sanitisers on their stands, for staff and visitors. All are encouraged to wash their hands frequently throughout the event, and toilets will be open to enable this.

Hotels

Accommodation offered by our preferred supplier, Event Express, is StaySafe™️ classified. The StaySafe™️ Accreditation identifies hotels that have COVID measures in place, including mobile check-in, contactless keys, destination only lifts, and specially sealed doors.

Registration

To minimise delays in accessing the hall, and for security measures, all visitors, exhibitors & contractors must pre-register before arriving onsite. Exhibitors & contractors can pre-register for a Contractor Badge in this manual, to access the event during the build and breakdown periods. Exhibitors can pre-register for  Exhibitor Badges via the E-zone portal, to access the event during the open period. Once you have received your badges in the post, please ensure you bring it with you to aid access onsite.

Risk Assessment
You must consider transmission of COVID-19 as a risk in your Risk Assessment, and outline the control measures you will implement to minimise the risk.

Social Distancing

Rather than exchanging business cards, we encourage you to use data capture devices to ensure contact free sharing of business details – this could be in the form of a QR code for visitors to scan. Details of solutions that can be offered by our registration partner Circdata, can be found via the E-zone.

Please be conscious of the space around you, giving people distance where possible. Check before initiating personal contact. For the increased comfort of visitors, consider arranging meetings in advance at less busy times. Avoid building small, enclosed spaces for people to meet and work, unless adequately ventilated.

Symptoms
Before travelling to the event, we ask everyone to take personal accountability for their health and those around them by adhering to our COVID-19 safety measures. Do not attend if you are displaying symptoms, have been asked to self-isolate, or live with an individual who has symptoms of COVID-19. You can find out more about COVID-19 symptoms here.

Travel
If you are travelling to the event from overseas, please check the travel advice for the country you are travelling from, and to.

Resources

  1. Industry Guidance: All Secure Standard 2.0
  2. Venue Guidance: Click on the Covid Safety area on the venue's FAQ page

Contact Us

Help is always close to hand, so please feel free to reach out to any of the team using the details below, and we will be happy to assist:

OPERATIONS TEAM
 Catherine Beck   + 44 (0) 203 957 6862  jsops@closerstillmedia.com
 Sophie Boudoc  + 44 (0) 208 092 6801  jsops@closerstillmedia.com
 SALES & SPONSORSHIP
 Lennox Addo  +44 (0) 208 092 6794  lennox.addo@closerstillmedia.com
 Alison Balshaw  +44 (0) 203 978 1675  a.balshaw@closerstillmedia.com
 Kaushal Shah  +91 (0)982 1715431  kaushal@kaushals.com
 MARKETING & PUBLIC RELATIONS
 Matthew Ayodele  +44 (0) 121 8202 763  m.ayodele@closerstillmedia.com